IT Service Management, Service Computing and Engineering

In this track we are interested to see the status of international comparative research in IT service. This includes the general application and understanding of service management as well as how the ideas relate to IT service and how this integrates with other parts of the firm such as manufacturing and engineering.

Recommended Topics
This track encourages the submission of research papers, research-in-progress papers, teaching cases, and panel proposals in the following areas (but not limited to):

  • Service Innovation and Management
  • Best practice in IT Service
  • The manufacturing-service interface
  • Service operations aspects in general
  • ISO/IEC 20000
  • Service Desk & Incident Management
  • IT Service Continuity Management
  • Service Strategy
  • Service Design
  • Service Transition
  • Continual Service Improvement
  • Service Offerings and Agreements
  • Hospitality IT systems
  • Information Processing and Engineering

Click here to download the CfP of this track

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